Are shipments meeting the promised date?
Measure delivery against the promise each customer actually received—not an ETA that changed later.
A recipe turns questions into decisions.
First it agrees what the question means, then connects only the data it needs, and only then keeps a live answer.
- QuestionThe team agrees what it needs to know.
- Agreed definitionClarifies what counts, the expected level, and who decides.
- Data it needsOnly the minimum data needed to answer is connected.
- Live answerThe answer stays up to date.
- DecisionAct, stay the course, or wait.
What you'll do with the answer
The answer makes the next move clear—and is just as clear when the right move is to wait.
Keep the fulfillment plan
Completed shipments are meeting the promise at the expected rate.
Escalate fulfillment
The on-time rate has fallen below the level Logistics agreed to protect.
Wait for delivery
Open shipments remain open. They are not counted as late before the promise window closes.
What Soltura needs
Keep the customer promise that was in force when the shipment left, then match it to the final delivery result. A later ETA never rewrites the promise.
Shipment dispatched
The fulfillment system confirms that a shipment left for delivery.
The original promise
The date or window the customer received is kept as the comparison point.
Delivery result
The fulfillment system records whether that promise was met or missed.
A finished window
Open shipments stay outside the rate until their promise can be judged fairly.
After at least 40 shipments have either met or missed the original customer promise
Where it fits
A good fit when
- You retain the promise the customer received when the shipment left.
- The delivery result can be matched to that original promise.
- Logistics owns the decision to escalate or keep the fulfillment plan.
Choose another approach when
- The original customer promise is inferred or overwritten later.
- You need live ETA prediction, carrier tracking, or route optimization.
- You need product quality or a diagnosis of why delivery was late.
Bring this answer into your project
Measure fulfillment against the promise customers remember.
Soltura prepares the fulfillment question, rate, original promise, and the dispatch and delivery moments your systems need to send. Your project checks the complete change before anything happens.
Nothing changes until your project reviews and approves the proposal.